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Consultation Terms and Conditions

At RDS Immigration, we aim to provide professional and efficient consultation services. To ensure a smooth booking experience, please review the following booking, cancellation, and rescheduling terms before scheduling your consultation.

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Consultation Scope

Consultations are limited to a preliminary assessment of potential immigration pathways and advice on specific immigration questions, based on the information you provide.

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Document review, verification or correction; immigration form completion; and application preparation or submission assistance are not included in the consultation fee. These services are excluded from the consultation fee and require a separate written service agreement and additional fees. For these services, please contact info@rdsimmigration.ca.

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1. Booking Rules:

  • All consultations must be scheduled in advance through our website.

  • Each appointment is for one person only, except for couples, who may book a single appointment together.

  • The consultation fee must be paid at the time of booking to confirm your appointment.

  • Consultation fees are non-refundable.

  • A confirmation email containing your appointment details will be sent once your booking is successfully completed.

 

2. Cancellation Policy:

  • If you need to cancel your appointment, you must provide at least 48 hours' notice.

  • Cancellations made less than 48 hours before the scheduled appointment will result in forfeiture of the consultation fee.

  • No-shows are not eligible for a refund or credit.

 

3. Rescheduling Policy:

  • You may request to reschedule your consultation by providing at least 24 hours' notice.

  • Rescheduling requests made less than 24 hours before the appointment may be subject to an additional rescheduling fee.

  • All rescheduled appointments are subject to availability.

 

4. Late Arrival Policy:

  • Clients are expected to be punctual.

  • If you arrive late, the consultation will end at the originally scheduled time, and the available consultation time will therefore be shortened.

  • If you are more than 15 minutes late, the appointment may be treated as a no-show and cancelled without a refund or rescheduling credit.

 

5. Consultation Format:

  • Consultations may be conducted by Phone, WhatsApp, or Zoom.If you prefer a Zoom video consultation, please notify us in advance so that a meeting link can be provided.

 

6. Agreement to Terms:

  • By booking a consultation with RDS Immigration, you acknowledge that you have read, understood, and agreed to these Consultation Terms and Conditions.

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If you have any questions about these terms, please contact us before booking your appointment.

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